Policies

Terms & Conditions

These Terms & Conditions govern your use of HireShorts and its related services. By creating an account or using HireShorts, you agree to these terms in full. If you do not agree, do not use the service.

1. The service

HireShorts provides a one-way video interview platform for recruiting consultants. The service allows consultants to create interview packs from job descriptions, invite candidates to record video responses, and share those recordings with hiring managers via secure links.

2. Eligibility

• You must be at least 18 years old to create an account.
• You must use the service only for legitimate recruitment purposes.
• You are responsible for all activity under your account.
• You must not share your login credentials with others.

3. Credits

• One credit equals one interview invitation sent to a candidate.
• Credits do not expire and are non-transferable between accounts.
• Credits have no cash value and cannot be exchanged for money.
• Unused credits are forfeited if your account is terminated for a breach of these terms.

4. Candidate consent

You are solely responsible for obtaining informed, explicit consent from candidates before inviting them to record video interviews. You must clearly inform candidates that their video response will be shared with a hiring client and that recordings are deleted after 7 days.

5. Intellectual property

HireShorts, its branding, and platform content are owned by HireShorts. Candidate video recordings remain the personal property of the candidate. You may share recordings with hiring managers for legitimate hiring purposes only and may not reproduce, distribute, or repurpose them.

6. Service availability

HireShorts is provided on an "as is" basis. We do not guarantee uninterrupted availability. We may carry out maintenance, updates, or changes to the service with or without notice.

7. Termination

We may suspend or permanently terminate your account if you violate these terms, engage in fraud, or misuse the platform. You may close your account at any time by contacting us. Termination does not entitle you to a credit refund.

8. Limitation of liability

HireShorts is not liable for hiring decisions made using information from the platform, for the content of candidate video responses, or for any indirect, incidental, or consequential damages arising from your use of the service. Our maximum liability to you in any circumstance is limited to the amount you paid for credits in the 30 days preceding the claim.

9. Governing law

These terms are governed by the laws of India. Any disputes shall be resolved exclusively in the courts of Mumbai, Maharashtra.

10. Changes to these terms

We may update these terms from time to time. Continued use of the service after an update constitutes acceptance of the revised terms. Material changes will be communicated via email to registered accounts.

Refund Policy

No refunds

Once credits are purchased they cannot be refunded, including but not limited to the following situations:

• Unused credits remaining in your account
• Credits purchased in error or excess
• Account closure or voluntary termination
• Account suspension or termination due to a policy breach
• Dissatisfaction with candidate responses or hiring outcomes
• Technical issues not caused by a verified platform fault
• Change of business circumstances or recruitment needs

Why credits never expire

As a trade-off for the no-refund policy, purchased credits never expire and remain in your account indefinitely, regardless of account activity.

Platform fault disputes

If you believe a charge was made in error due to a verified fault on our side (for example, credits were deducted but the interview link was never generated), contact us at support@hireshorts.ai within 7 days of the transaction with your transaction ID and a description of the issue. We will investigate and respond within 5 business days. A verified platform fault may result in credit restoration — not a cash refund.

Payment processing

Payments are processed securely by Dodo Payments. HireShorts does not store card details. Disputes with your card issuer or payment provider do not override this refund policy.

Data Retention Policy

Video recordings

• Candidate video recordings are stored for 7 days from the date of upload.
• After 7 days, recordings are permanently and irrecoverably deleted from our servers.
• Sharing links also expire after 7 days and cannot be extended.
• We do not archive, back up, or retain deleted recordings in any form.
• HireShorts is not responsible for any loss resulting from recordings expiring before you access them.

Account and interview data

• Your account information (name, email) is retained while your account is active.
• Interview metadata (candidate name, questions, status, timestamps) is retained for 90 days after the interview is created.
• Upon account deletion, all associated data is permanently deleted within 30 days.

Why 7 days?

Short retention minimises privacy risk to candidates and encourages timely hiring decisions. If your hiring process requires longer access, download the recording before expiry and store it in accordance with your own data protection obligations and applicable law.

Your data protection obligations

If you download and store candidate recordings outside of HireShorts, you become the data controller for those recordings. You are responsible for complying with applicable data protection laws, including obtaining appropriate consent, limiting use to the stated hiring purpose, and deleting recordings when no longer needed.

Security

Video recordings are stored in encrypted cloud storage (Cloudflare R2). Share links are cryptographically signed access tokens — only people with the specific link can access a recording. Access is not publicly indexed.

Acceptable Use Policy

HireShorts is designed exclusively for legitimate recruitment use by professional recruiting consultants. The following uses are prohibited and may result in immediate account suspension.

You must not use HireShorts to:

• Collect video responses from candidates who have not given informed, explicit consent
• Use candidate recordings for any purpose other than evaluating candidates for employment with a specific client
• Share candidate videos with any party unrelated to the specific hiring process
• Discriminate against candidates on the basis of protected characteristics, including race, gender, religion, caste, nationality, disability, age, or sexual orientation
• Impersonate another person, company, recruiter, or organisation
• Harass, intimidate, demean, or pressure candidates in any way
• Upload, solicit, or distribute any illegal, obscene, or harmful content
• Use automated scripts, bots, or scrapers to access the platform or send bulk invitations
• Attempt to reverse-engineer, decompile, or attack the platform or its infrastructure
• Resell, white-label, or sublicense access to the platform without written permission from HireShorts
• Create multiple accounts to circumvent credit limits, suspensions, or bans

Candidate rights you must respect

Before sending a candidate an interview link, you must inform them:

• That their video response will be recorded and shared with the hiring client
• That recordings are automatically deleted after 7 days
• That they can withdraw consent and choose not to submit their recording
• Who the hiring client is, so they can make an informed decision

Enforcement

Violations of this policy may result in:

• Immediate suspension of your account without notice
• Permanent termination of your account without refund of remaining credits
• Reporting of serious violations to relevant authorities or regulatory bodies

Reporting a violation

If you believe someone is misusing HireShorts — including a recruiter misusing a candidate's recording — contact us at support@hireshorts.ai. Candidate complaints are treated with priority and handled within 2 business days.